Salesforce Developer & Administrator (Hybrid)

Salary Range: $80,000 - $110,000 DOQ/E
Locations: Chula Vista, CA (Hybrid)

OUR STORYSince opening our doors in 1965, MAAC has focused on helping individuals and families create the lives they want and deserve. For more than five decades, MAAC has been a champion for underrepresented communities throughout San Diego County, providing families in need with resources to achieve self-sufficiency and improve their living conditions. While the organization first began in the southern region of San Diego, MAAC now operates 35 sites across the county, from San Ysidro to Fallbrook. With an annual operating budget of $60 million, MAAC employs nearly 500 staff who provide life-changing services to 70,000 individuals annually through programs in 5 core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through our wide array of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. For more information, please visit: http://www.maacproject.org/
POSITION SUMMARYThe Learning & Evaluation team seeks a team member who confidently navigates the Salesforce CRM system and who enjoys strategically developing solutions and processes to support program operations and data-driven outcomes. The Salesforce Developer/Administrator will work closely with the team’s Director of Evaluation & Compliance and Data Manager to lead development and support maintenance of the Salesforce system to successfully impact Salesforce processes for all organizational programs. Solutions will address needs such as interoperability of programs and integration of program requirements to measure program success.

The duties listed below are intended only as illustrations of the various types of work that may be performed. 

• Collaborate with cross-functional teams to gather program requirements, design solutions, and develop and implement changes in Salesforce
• Support development and maintenance of Salesforce configuration, workflows, and processes to ensure maximum efficiency and user adoption
• Analyze the needs of internal users, identify problems, troubleshoot, and recommend solutions
• Develop and deploy custom objects, fields, and page layouts
• Manage organizational records ensuring data integrity, quality, privacy and security
• Stay informed with Salesforce updates, best practices, and new features to continuously improve system performance
• With Data Manager, support reports and dashboards to provide actionable insights to stakeholders as needed
• Collaborate with vendors and consultants as needed for system integrations and customizations
• Provide routine reporting and analysis on system performance and usage for leadership communication

 QUALIFICATIONS

• Familiarity with CRM database development and administration
• Strong knowledge and experience with complex systems integration and patterns and development
• Experience in performing Salesforce upgrades and ensuring successful integration
• In-depth knowledge of Salesforce products and their functionalities
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Knowledge of importing service data and generating Salesforce reports
• Ability to provide Salesforce training and end-user support
• In depth experience with Salesforce, including but not limited to building applications using Salesforce customizations & automation features
• Knowledgeable in Salesforce configuration, workflows, data management, and reporting
• Thrives working both independently and as part of a team in a fast-paced environment and continuously evolving industry
• Excellent communication and interpersonal skills, including highly developed listening and customer service skills
• Strong problem-solving and analytical skills
• Excellent, highly professional written and oral communication skills required
• Must be a highly