Project Manager, Service Delivery
Zayo GroupAbout the role
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:
Waves services, Ethernet Services, IP Services
Dark Fiber metro and/or Long Haul services
Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
Responsibilities
End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
Perform and oversee daily PM operational tasks working cross-functionally.
Build, maintain, and report operational metrics for end-to-end milestone management.
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
The Project Manager candidate possesses the following skills and expertise
Subject Matter advocate for process and program management and driving improvements
Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
Strong system and process knowledge in Lit and Fiber services implementation.
Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.
Known as a go to person/trusted advisor that willingly <
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s