Director Hub Operations

OnTrac is hiring a Director, Hub Operations!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: 701 Crossroads Boulevard, Door S, Logan Township, NJ 08085
Compensation: The expected starting base pay range for this position is $180,000. - $225,000. with full potential base salary range over a successful candidate’s tenure in the position of $180,000. - $270,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.
This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 30% Bonus Target.
Shift: Monday - Friday, 8:00am - 6:00pm (Hours subject to change based on the needs of the business)

Employment Logistics:
The Director, HUB Operations is responsible for the financial and operational performance of a 24/7 HUB facility and reports to the VP of Operations. The HUB Director leads day-to-day execution, staffing, and performance management while overseeing safety, security, SOP adherence, and overall operating standards. Most activity occurs between afternoon and midnight hours, so this role requires a consistent on-site presence during late evening and overnight periods. During peak season (November through late December), the HUB runs significantly higher volumes with continuous 24/7 coverage for a 5–6 week period, and the Director is expected to provide strong on-site leadership to support execution and employee needs.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.


The Must-Haves:

• 7–10 years of managerial experience in logistics or a similar industry
• Extensive knowledge of HUB terminology and operating concepts (e.g., PPH, CCP, process rate, methods)
• Strong critical thinking skills to determine solutions to daily operational issues in a HUB environment

Your Mission in Motion:
A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.
• Lead people operations: Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.
• Execute business plans: Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.
• Own financial performance: Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.
• Drive cross-functional execution: Partner with support departments to meet operational needs and remove barriers to performance.
• Improve key metrics: Identify performance gaps, build action plans, and execute against targets to improve results across the operation.
• Plan for disruption and continuity: Anticipate scenarios that could impede success and establish practical contingency plans.
• Oversee line haul coordination: Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.
• Lead safety and security programs: Oversee the safety program and accountability (dock safety, lockout/tagout, conveyor safety) and implement the facility security program.
• Ensure standards and readiness: Ensure managers follow SOPs, company policies, quality standards, and safety guidelines; maintain required materials and supplies to operate safely and efficiently.
• Stay connected to the floor: Walk the warehouse regularly to review sort efficiency and safety practices, assist