Senior Customer Success Manager, Strategic Accounts

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager, Strategic Accounts in United States.

This role is a high-impact, strategic customer leadership position focused on managing and growing relationships with enterprise and mission-driven organizations across North America. The Senior Customer Success Manager acts as a trusted advisor to key clients, ensuring successful adoption of a workforce development and English upskilling platform that drives measurable outcomes for employees and organizations. This position owns the full customer lifecycle, from onboarding through renewal, with a strong emphasis on retention, expansion, and long-term partnership value. The role operates in a fast-paced, fully remote, and highly collaborative environment, requiring strong cross-functional coordination with Sales, Product, Operations, and Data teams. It blends strategic account management, data-driven decision-making, and consultative partnership to deliver meaningful customer impact. This is an opportunity to work in a mission-driven context where customer success directly supports workforce inclusion and economic mobility at scale.