Field Service Representative II - Cardiopulmonary

Join us today and make a difference in people's lives!
 

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.  The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .”  LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.

The Cardiopulmonary Business unit has a unique portfolio of leading cardiopulmonary products that are used to treat millions of patients worldwide. Through a complete range of cardiopulmonary equipment and disposables led by the worlds #1 heart lung machine, LivaNova has been offering customer centric integrated perfusion solutions for decades. We are taking the next step in our commitment to innovation and development of perfusion practice with the launch of the completely redesigned Essenz Perfusion system. The Essenz Perfusion System is built on a 50-year legacy of trusted partnerships with perfusionists. It is designed to meet evolving standards of safety and reliability to deliver lifesaving care to patients.

Position Summary:

Under general supervision the Field Services Representative inspects, services, and repairs equipment on which training has been provided. You will make frequent contact with the home office to receive assignments and to review service problems.

Primary Location/Territory:

• Sacramento, Palo Alto, San Jose

Essential Job Functions:

• Performs preventive maintenance within scheduled time frames on equipment in assigned territory.

• Sells service business within the territory as appropriate and works closely with sales to continue a

• strong LIVANOVA presence in territory.

• Provides corrective maintenance on equipment within assigned territory.

• Ensures quality standards are met or exceeded in the performance of services provided.

• Responsible and accountable for all assigned company assets including tools, test equipment,

• inventory, computers, pagers, corporate cards, documentation, “intellectual property”, etc.

• Completes timely paper work, documentation, and administrative tasks per organizational policy and

• procedures.

• Maintains an action plan of personal development and training through goals and objectives to improve

• job skills and overall industry and product knowledge.

• Responsible for maintaining financial cost effectiveness within the assigned territory.

• Works effectively with coworkers, other departments and customers.

• Communicates accurate technical findings to enable thorough analysis of problems, root causes and

• resolutions.

• Performs other additional duties or projects as assigned.

REQUIREMENTS AND QUALIFICATIONS

• Requires high level of organizational and territory management skills.

• Demonstrated ability to manage self.

• Requires consistent performance in the ability to use logical methods to identify and solve

• equipment related problems.

• Demonstrated strong interactive people skills, a high degree of customer relations skills and the

• ability to relate well to a wide variety of people.

• Strong focus on customer relations and timely resolution of problems.

• Demonstrated accountability for field service administrative tasks.

• Strong analytical and problem solving skills relating to solving equipment problems.

• Availability for call 24/7

Employee compensation/benefits include:

• $70-90k/yr. + annual bonus structure

• Health benefits – Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-rel