Inside Sales Representative

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job generates outbound and receives inbound calls from potential members to sell designated Highmark Government Market products. The incumbent meets and/or exceeds established quotas in terms of total calls, prospects sent to meetings, and contracts sold as well as predetermined enrollment targets. The incumbent reviews and follows up with leads provided on a daily basis and is responsible for being the back-up or substitute for field sales.

ESSENTIAL RESPONSIBILITIES

• Respond to inbound phone sales inquiries and make outbound follow-up calls to prospective Highmark Government Markets members.

• Document outcomes accurately in customer relationship management (CRM) system. 

• Utilize a consultative sales approach to determine needs, make plan presentations, handle objections, and close the sale over the phone.

• Meet and exceed established new sales and retention targets. 

• Communicate effectively in an engaging and professional manner with ability to influence decisions verbally.

• Educate eligible individuals while adhering to company policies, National Association of Insurance Commissioners (NAIC) guidelines, state and CMS regulations.

• Drive face-to-face sales opportunities to alternate sales channels when appropriate

• Provide feedback to Government Markets sales leadership and applicable departments related to sales opportunities, market trends and customer experience to help establish best practices and process improvements across business unit and matrixed organization.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 1 year of experience interacting directly with consumers

Preferred

• 4 years of experience working in a call center environment with proven track record of meeting/exceeding individual and business unit targets.

• Knowledge of Medicare markets including plan offerings

• Sales background

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SKILLS

• Strong desire and skill set to learn, influence decisions, close sales and meet/exceed sales and retention targets

• Experience with PC software including Microsoft suite products

• Exceptional and highly effective phone soft skills

• Ability to talk and type at the same time

EDUCATION

Required

• High School/GED

Preferred

• Associates

LICENSES or CERTIFICATIONS

Required

• PA and/or WV and/or DE and/or NY Producers License with lines of authority in Accident and Health or must be obtained with 45 days of hire.

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Frequently

Lifting: up to 10 pounds

Frequently

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this,