CUSTOMER CARE CASHIER

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #89 - CUSTOMER CARE CASHIER

NUMBER OF VACANCIES: 1

DEPARTMENT: Electric Utility / Customer Care

WORK LOCATION: MOC

HIRING RANGE: $15.52 / Hour

PAY GRADE: E - Non-Exempt

TYPE OF POSITION: Regular / Full-Time

DAYS WORKED: Monday - Friday

HOURS WORKED: 8:00 a.m. - 5:00 p.m.

APPLICATIONS WILL BE RECEIVED THROUGH: April 30, 2025

JOB DUTIES

ESSENTIAL DUTIES

Performs routine cashiering work for the Customer Service division within the Electric Utility.

Works under the supervision of the Customer Care Specialist.

This position does not have any supervisory duties.

Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public.

Receives and records cash, checks, or credit card payments from walk-in and drive-up window customers including utility payments and deposits, court fines, Animal Shelter and Civic Center fees, taxes, license/permit fees, rent royalties, and all other fees.

Processes night drop and utility mail payments to customer accounts.

Processes daily wire transfer and ACH detail into a payment batch.

Balances daily receipts with computer generated print out. Totals receipts, checks, and cash using calculator. Submits accurate and balanced documents to the supervisor for daily deposit to the bank.

Refunds deposits paid by Animal Shelter customers when required rabies vaccination and spay/neutering confirmed.

Sells trash bags to customers.

Must accurately balance on a daily basis.

Performance will be objectively evaluated on a monthly basis.

Attendance at work is an essential function of this position.

This position has the responsibility to participate in the City's Environmental, Health, and Safety program. This includes identifying and taking action on environmental, health, and safety issues.

NON-ESSENTIAL DUTIES

Serves as a member of various employee committees, as assigned.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

QUALIFICATIONS

This position is subject to the City's Drug and Alcohol Free Workplace Program. This includes: pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

Graduation from high school or GED equivalent.

Ability to operate a computerized cash register.

Knowledge of arithmetic (addition, subtraction, multiplication, division) and ability to maintain accuracy in these functions in order to balance receipts and make change.

Ability to operate computer terminal to access information regarding utility accounts from the mainframe computer.

Strong customer service skills and ability to handle irate customers.

Ability to perform duties accurately and professionally in stressful situations.

Ability to work independently and to be flexible.

Ability to operate a ten key calculator by touch with accuracy.

Ability to communicate effectively verbally.

Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel, and the public.

Ability to operate tools and equipment listed.

TOOLS AND EQUIPMENT USED

IBM AS/400 computer terminal, computerized cash register, 10-key calculator, copy machine, fax machine, telephone, and credit card machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with dis