Quality Control Supervisor

Requisition Number: 68770

 

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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

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As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Role Purpose

This position coordinates product team support for receiving inspection, manufacturing operations, and the release of product.  Responsibilities include providing quality guidance, product resolution decisions, and statistical problem-solving techniques to manufacturing operations and project teams for new product introduction, process improvements, continuous improvements, and validation activities.

 

This position works closely with other functions within the organization (Manufacturing, PEx, Quality, Engineering, Procurement and Marketing) and is responsible for the quality of the product and process for the assigned product line(s). 

Description of Work

• This position directly supervises Quality team members across all production crews for the Durham manufacturing campus.
• Recruits, interviews, and selects hourly personnel, guides the development of employees through training programs, conducts quarterly performance appraisals, ensures associates attend mandatory training, and administers employee disciplinary action.
• Responsible for enforcing all plant policies and driving accountability for individual performance.
• Support the investigation of Corrective & Preventive Actions (CAPA), product non-conformances, and of customer complaints, providing solutions where possible.
• Develop and implement incoming inspection plans for raw materials.
• Support Continuous Improvement activities in cooperation with the Performance Excellence department (PEx).
• Develop/Revise Quality Plans including: incoming, in-process, and final inspection; provide training to those affected by the plans.
• Implement proven inspection and metrology improvements and associated training.
• Create / Revise technical process documents that fit the business needs and maintain compliance to the regulatory requirements of the FDA and ISO standards
• Serve as a resource for performing internal audits to ensure quality system compliance.
• Process incoming customer complaints, assist with complaint investigations, and provide documented feedback of corrective actions to the customers.
• Provide customer support through help desk ticket responses, including completion of requested technical questionnaires, and providing evidence of quality/ regulatory certification for the plant.

Long Description

Skills/Experience:

• Knowledge of the regulatory industry requirements such as ISO13485, ISO 15378, Quality Systems Regulation CFR 21 part 820, GDP / GMP-Good Doc / Good Manufacturing Practices.
• Capable of the integration and application of user aimed manufacturing process documentation while meeting business and regulatory requirements.
• Working knowledge of spreadsheet applications and word processing to perform necessary tasks for preparing required data analysis, reports, documents and general communication.
• Capable of prioritizing time to handle multiple assignments and to interact with product teams.
• Able to influence individuals withou