Regional Director of Northern California Hotel Operations - WS Management Inc.

About WS Management

WS Management is a growing California based hotel management company committed to delivering strong financial performance through exceptional hospitality, engaged teams, operational discipline, and responsible asset stewardship.

Our leaders are expected to be visible, hands on, and solutions oriented. We believe successful hotel operations begin with attracting and retaining the right people, maintaining clean and well cared for properties, delivering outstanding guest experiences, and protecting the long term value of every asset we manage.

Position Overview

WS Management is seeking an experienced Regional Director of Operations to provide strategic and operational leadership to our select-service hotels throughout Northern California.

This position will oversee a portfolio of properties representing multiple nationally recognized hotel brands. The Regional Director of Operations will be accountable for property performance, leadership development, guest satisfaction, brand compliance, financial results, and the consistent execution of company standards.

This is not a remote, desk-based leadership position. The successful candidate will maintain a strong presence at the properties, build trusted relationships with General Managers and their teams, and remain closely connected to day to day hotel operations. Approximately 85% travel throughout Northern California is expected.

The ideal candidate is a decisive and approachable hotel operator who can evaluate a property, identify the most important opportunities, establish clear priorities, and hold leaders accountable for sustained results.

Key Responsibilities

Regional Leadership and Accountability

Provide direct leadership, coaching, and accountability to General Managers throughout the assigned region.
Establish clear operational priorities and ensure property leaders consistently follow through on company and ownership expectations.
Develop strong, independent General Managers who can lead their teams, solve problems, and communicate accurate and timely information.
Maintain a visible presence at each property through regular site visits, leadership meetings, and operational reviews.
Assist with leadership transitions, property openings, renovations, brand conversions, and other major operational initiatives.
Support WS Management's continued growth by helping integrate new properties and leadership teams into company systems and culture.

Operational Excellence

Evaluate hotel performance across front office, housekeeping, maintenance, sales, food and beverage, safety, and other applicable departments.
Ensure company SOPs, operational checklists, brand standards, and property-level controls are consistently implemented and maintained.
Conduct formal quality assurance inspections at least twice annually, in addition to regular scheduled and unannounced property visits.
Identify operational gaps and work with General Managers to create practical action plans with defined responsibilities and deadlines.
Ensure properties are maintained to WS Management's standards for cleanliness, condition, safety, and overall guest readiness.
Review guest feedback and satisfaction trends and ensure property leaders respond promptly and address recurring service concerns.

Financial and Commercial Performance

Review property financial performance, including budgets, forecasts, revenue, labor, expenses, flow-through, and profitability.
Partner with General Managers, Sales, Revenue Management, and Finance to identify risks and opportunities and develop appropriate action plans.
Ensure General Managers understand their financial statements and can explain monthly results, variances, and corrective actions.
Challenge properties to grow revenue while maintaining appropriate expense controls and protecting the guest experience.
Support the annual budgeting and capital planning processes.
Ensure property purchasing and operational decisions are accurate, well-supported, and aligned with ownership priorities.

People and Culture

Build a culture of accountability, teamwork, respect, and outrageous hospitality.
Coach General Managers on leadership effectiveness, communication, employee engagement, retention, training, and succession planning.
Partner with Human Resources on workforce planning, employee relations, inve