Implementation Manager

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Implementation Manager

We are looking for an Implementation Manager who will be responsible for taking brand-new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients. 

What you’ll do:

• Manage initial rollouts for new CreatorIQ Clients as well as expansion modules/features with new teams or for new processes at existing Client

• Own implementation success from assignment to CSM handoff - leveraging strong project management skills and deep product knowledge.

• Identify implementation challenges and develop practical recommendations/trade-offs to maximize customer value

• Provide social insights and recommendations to support the client’s business practices

• Design and configure the CreatorIQ solution to meet all requirements and ensure that the client expectations are fulfilled regarding platform use cases and functionality

• Responsible for identification and inventory of Client process pain points and gaps in best practices

• Assist any internal teams to support business growth, platform enhancements, and process improvements

• Perform varied and complex duties and tasks that need independent judgment in order to implement CreatorIQ to meet customer needs

• Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work
  

Who you are and what you’ll need for this position:

• 2+ years of experience in enterprise software, digital, or social account management or implementation

• Demonstrate experience and a passion for the social media technology universe

• Enthusiastic, professional, with a focus on customer success

• Excellent listening skills to fully understand the client's requirements and pain points

• Passion for solving Client challenges and commitment to Client delight

• Excellent verbal and written communication skills, including presentation skills.  Ability to communicate effectively with technical and non-technical folks

• Ability to solve problems with keen instincts and organizational experience

• Process-driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer

• Capable of breaking complex ideas into digestible information in order to train clients. Depending on the project, this may include training users in other countries.

• Ability to travel up to 25% on an annual basis 

• Able to adapt and operate effectively in ambiguous or rapidly changing environments

• Ability to work both independently and as part of a team

• Capable to work effectively under tight deadlines and juggle several assignments simultaneously

• Approach work with creativity, self-confidence, and flexibility

• High EQ and a “no job too small” startup mentality
  

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results acros