Senior Associate, Product Management: Travel Booking Experiences - Premium Products & Experiences

Senior Associate, Product Management: Travel Booking Experiences - Premium Products & Experiences

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

 

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

 

We are looking for a Product Manager to join our team in Capital One Travel. This role is a Product Manager responsible for our core travel booking experiences in the Capital One Travel portal. We are a fast-paced, get-stuff-done team solving difficult problems in unique ways. We’re focused on scaling our products to millions of customers and refining the experience to create a product that customers can’t live without. 

 

In this role, you’ll be expected to demonstrate proficiency in four key areas

Technology Driven

• You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside the Tech Lead

• You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

Business Focused 

• You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Transformational Leadership 

• You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence 

• You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

Human Centered 

• You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

• You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

As a Travel Product Manager, you will:

• Dream up and deliver on new travel features and experiences, developing the product strategy and backlog for Capital One Travel in close partnership with our business peers and other partners.

• Obsess over NPS, CSAT, and customer feedback to prioritize new features and feature enhancements for our customers. 

• Partner closely with Design to conduct customer discovery and research to inform our product roadmap. 

• Create clear business cases and product intent for customer experience enhancements on our portal to scope enhancements and new features. 

 

We want you if you are: 

• A Do-er. You love to ship products and projects that drive impact and business value. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. You’re not afraid to pull your own data, build your own business models, and do your own mockups.

• Communicator & Influencer. You are comfortable working in a fast paced environment where