Field Service Representative II

Worker Type

Regular

Job Description

 

Summary

The Field Service Representative  II operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Service Representative  works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.

Position Responsibilities

• Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
• Participates in the AeroVironment Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM)
• Ensures all field operations follow established procedures and are conducted safely
• Conducts all necessary UAS, TMS and UGV equipment, and material inventories
• Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations
• Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems
• Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground
• Constantly monitors whether on-site and along intended flight paths
• Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels
• Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures
• Captures critical information for input into after-action reports and lessons learned databases
• Learns to use professional concepts; applies company policies and procedures to resolve routine issues
• Works on problems of limited scope; follows standard practices and procedures in analyzing situations
• Other duties as assigned

Basic Qualifications (Required Skills & Experience)

• High School diploma or GED equivalent; Bachelor’s degree is preferred or equivalent combination of education, training, and experience
• 2 – 5 years of relevant experience
• Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm
• Prior military instructor/Special Operations experience highly desirable
• Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
• Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required
• Willingness to travel regularly and for extended periods within continental United States (CONUS)
• Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)

Other Qualifications & Desired Competencies

• Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
• Must have strong analytical skills with which to solve various degrees of complex problems
• Must have the ability to work with little or no supervision and exercise independent judgment on a regular basis.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint or sketches
• Must have working knowledge of Microsoft Office Suite (Word, Access, PowerPoint, Excel)
• Demonstrates basic computer skills and proficiency with office software and productivity tools
• Effectively lead, train and mentor small groups of students in meeting course objectives
• Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines
• Focuses on teamwork, collaboration and puts the success of the team above one's own interests
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives.  Delivers message to Garcia daily (“A Message to Garcia,” Elbert Hubbard’s essay on initiative, first publication 1899)
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company

Physical Demands

• Lift and/or move between 11-20 lbs. of cases of varying size (Frequent)
• Lift up to 50 pounds as well as objects