Lead Analyst - Strategic Operations

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

QVC Group is looking for an accomplished Lead Analyst for our Strategic Operations team, who will be an internal consultant to drive the strategy for our Operations with a focus on reducing cost and optimizing the customer experience. The Lead Analyst will use advanced analytics that support short-term tactical priorities, mid-term strategies, and long-term vision for supply chain, inventory and throughput capacity, fulfillment, and returns and reverse logistics operations. You will report to the Senior Manager, Strategic Operations Analytics, and will work hybrid to West Chester, PA HQ (6x/mo.) with occasional travel.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Lead projects to identify, model, and evaluate opportunities to reduce cost & improve customer experience in Operations
• Act as primary liaison between Operations, Engineering, Finance, Planning and Analytics teams to ensure strategic alignment and successful execution of tactical plans
• Develop and streamline necessary reporting, dashboards, and one-off analyses, providing the ability to monitor the health of programs
• Prepare and present quantitative analyses to influence peers and C-level leadership

What You Bring

• Education: Bachelor's degree in quantitative or Operations field, or equivalent experience
• 8+ years of experience in analytics working with Operations data
• Advanced capabilities in extracting and manipulating large data sets using SQL or similar.
• Advanced capabilities modeling analytic findings in Tableau or similar.

#LI-Hybrid

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If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.