Senior Manager, Labor Relations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for planning and managing labor relations activities. Serves as subject matter expert and provides guidance to leaders and human resources business partners as required. Balancing time between projects, day-to-day activities and escalation response is a critical component for success. This position will focus initially on proactive initiatives designed to promote the employee experience.

Job Description

Core Responsibilities

• Manages and supports the Company's Labor Relations function for Headquarters and Corporate business units including but not limited to long-term strategy, planning, research and execution. Supports field projects or initiatives on an as-needed basis.
• Collaborates with diverse cross-functional teams to identify and implement regular enhancements to proactive engagement and labor strategies and programs that drive business objectives and the employee experience.
• Manages the development, administration and maintenance of Labor Relations communications and training content, as well as contract interpretation and reference manuals regarding contract administration as needed.
• Consults with HR and business leaders to identify, recommend and oversee implementation of appropriate actions to accomplish resolutions of employee concerns.
• Advise management on labor issues, regulations, and best practices.
• Provide tactical support to both proactive and reactive labor and employee relations initiatives to include research, content creation, leader education, logistical planning/execution and more.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaboration, Employee Engagement, Employee Experience, National Labor Relations Act, Project Management, Risk Analysis, Training and Development

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursewo