Field Engineer

Field Engineer  

At Black Box, our Field Engineers are more than technical experts — they’re innovators, problem solvers, and trusted advisors who help customers unlock the full power of emerging technologies. As a Field Engineer, you will be the technical face of our organization, supporting installations end-to-end, driving solution innovation, and elevating customer confidence through exceptional engineering skill and leadership.  

If you thrive in fast paced environments, love solving complex technical challenges, and want to work with industry leading technologies, this role is built for you.  

What You’ll Do  

Be the Technical Authority  

• Deliver hands-on technical expertise throughout the entire project lifecycle — preinstallation, installation, validation, and closeout.  

• Ensure all Commercial Services systems are designed and functioning to meet customer expectations.  

• Validate audit remediation efforts and confirm final outcomes to match customer requirements.  

Lead Innovation & Continuous Improvement  

• Stay current on emerging technologies through ongoing manufacturer and industry training.  

• Liaise directly with vendors to track product updates, new applications, and advanced capabilities.  

• Identify gaps and propose new solutions or programs that enhance customer experience and expand business opportunities.  

Elevate Customer Experience  

• Partner with senior level customer contacts to understand needs, provide expert guidance, and deliver compelling technical presentations.