Program Manager, Medical Office

Department: Education & Training

Employment Type: Full Time

Location: Association Office

Compensation: $53,000 - $66,000 / year

Description

Position Title: Program Manager, Medical Office Reports to: Senior Director, Workforce Development Position Type: Full time, ExemptLocation: Boston Salary Range: $53,000-66,000 Branch: Education and Training   About the Opportunity

The YMCA of Greater Boston’s Education & Training Branch provides high-quality, integrated adult basic education and workforce development as well as key support services to immigrant, unemployed, an/or underemployed adult learners across the Greater Boston Area. 

The Education & Training Branch seeks an individual who is team-oriented, organized, and relationship-focused to manage the day-to-day operations and lead the implementation of the Medical Administrative Employment Credential Program.  The Program Manager wears two hats, playing a lead role in program design and management, while also working directly with program participants to successfully guide them through the program.

The ideal candidate will have:

• Bachelor’s degree and/or equivalent work experience 
• Experience in developing and maintaining client relationships 
• Experience in project management strongly preferred
• Experience with medical office administrative tasks, HIPAA, OSHA, Health Insurance, Patient Registration, and Medical Terminology
• Certified Medical Administrative Assistant Credential or equivalent experience
• Highly developed communication, follow through, time management, problem resolution and advocacy skills; resourceful, intuitive, and strong team-player 
• Experience in collaborating with a diverse team
• Strong passion and commitment to working with diverse populations, including immigrants and low-income populations 
• Demonstration of sensitivity, understanding and respect of diverse populations within the workplace and promote equity, diversity, and inclusion in all policies and practices. 
• Strong technology skills (MS Office, databases, social media, and web-based applications) 
• Counseling and case management experience, preferred
• Experience in employment services, teaching, training adult learners or related skills a plus 

Key Responsibilities

Essential Responsibilities:Program Design and Administration

• Develop, review and update program content and curriculum
• Oversee office and classroom set up for affiliated program(s) 
• Ensure maintenance of accurate data and confidential records system for all program participants
• Oversee contractors, volunteers, interns, partners and instructors associated with program 
• Provide necessary information and contribute to grant reporting requirements 
• Support director in developing and manage program budget
• Generate communications and social media content for affiliated program(s)

 Intake and Admissions

• Manage intake and determine which applicants would be a good fit for the program based off of established criteria 
• Work with other managers and director to complete applicant interviews, provide feedback on participant candidacy and select trainees

Instruction and Advising 

• Provide direct instruction for medical administrative skills programming including, but not limited to – HIPAA, OSHA, Patient Intake, Registration, Scheduling, Medical Insurance, Intro to Basic Billing and Coding, Medical Terminology 
• Provide direct instruction for affiliated programs 
• Develop and deliver group and individual training and simulations 
• Evaluate trainee assignments and update progress in agency database
• Work in partnership with Program Manager, Career Services to develop and coordinate individual career and employment plans for trainees 
• Work with other program managers and Director of Employer services to place trainees in appropriate internship opportunities and support them through the experience
• Provide coverage, as needed, for other programming taking place within the branch 
• Provide 1-1 professional guidance and career resources for trainees 

 Relationship Management

• Work with director to steward relationships with key stakeholders (trainees, staff, mentors, volunteers, employment partners, and funders) and coordinate the approach to each trainee’s employment plans
• Enhance partnerships using employer feedback and update curriculum resulting