Senior Manager, Vendor & Partner Management, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Multi-Family Supply Chain Deliver

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Vendor & Partner Management, located in the United States, or Switzerland (remote by exception).

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-075387

Zug, Switzerland - Requisition Number: R-077875

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

About MedTech:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview:

We’re looking for a commercially minded, strategic individual contributor who can own global vendor and partner relationships for Customer Solutions. As business owner, this role sets the vendor strategy, leads strategic sourcing and contracting on behalf of the business, and runs vendor performance and risk programs so our services remain reliable, scalable, and cost-effective across regions.

Key responsibilities:

• Develop and socialize a global vendor segmentation and strategy that aligns to Customer Solutions priorities and cost-to-serve goals.
• Lead strategic sourcing initiatives and commercial contract negotiations in close coordination with Procurement and Legal.
• Design and operate performance scorecards; run regular business reviews and drive continuous improvement with vendors.
• Own vendor risk management: assess financial, operational, security and privacy risks; define mitigations and critical issue paths.
• Create vendor playbooks, scorecards and standard operating procedures to support regional operational teams.
• Support vendor transitions and onboarding activities to ensure minimal operational disruption.
• Partner with Commercial, GCS Regional Operations and IT partners to align vendor capabilities to business needs and future roadmap.

Qualifications:

Education:

• Bachelor’s degree required; advanced degree preferred.

Experience and skills:

Required:

• 8+ years in strategic sourcing, vendor management, or partner management in a multi-region environment.
• Demonstrated experience leading commercial negotiations and contract structuring.
• Proven ability to build vendor performance frameworks and run governance/business reviews.
• Strong commercial competence and ability to influence Procurement, Legal and business partners.
• Experience assessing and mitigating vendor risk (operational, financial, data/privacy).
• Comfortable working across virtual teams and multiple time zones.

Preferred:

• Experience with large BPO, technology or logistics vendors supporting customer-facing operations.
• Exposure to outcomes-based or performance-based contracting.
• Experience in regulated industries (healthcare, life sciences) a plus.

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