Nevada Cares Campus - Lead Support Staff

Overview

WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

 

PROGRAM AND LOCATION: VOA is recruiting for a Swing Shift Lead Support Staff position for our Nevada Cares Campus. This is a full-time position, Friday - Tuesday from 3:00 pm - 11:00pm (Wednesday and Thursday off). The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples. Clients are able to bring their pets and possessions with them as they access support services and case management. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

In addition to the Support Staff duties, the Lead Support Staff is responsible for leading their team in the daily responsibilities. The Lead Support Staff will first lead by example of their exemplary execution of shift responsibilities. The Lead Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.   OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the Nevada Cares Campus.

1. Explain campus and program rules and regulations to participants.2. Ensure intakes are completed correctly for all programs. 3. Make sure information is reported in HMIS correctly. 4. Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.5. De-escalate crisis before it develops and respond to the situation in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.6. Maintain daily reports to provide statistical information. 7. Perform housekeeping and other maintenance tasks as needed to meet the health/sanitation requirements of the city and county. 8. Complete shift logs, incident reports, and banning notices as appropriate.9. Respond to all client questions and concerns.10. Respond to all employee questions and concerns, provide direction to Support Staff as needed. 11. Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.12. Check people into campus as needed. 13. Maintain clear, thorough, routine communication with the Nevada Cares Campus Leadership team and Washoe County staff.14. Assist Shelter Supervisors with Support Staff work assignments, the direction of duties, and scheduling as needed.15. Respond to and address Support Staff scheduling emergencies. Provide emergency shift coverage as needed. 16. Serve as the point person for emergencies. Assess the immediacy of the emergency, and notify the Nevada Cares Campus Leadership team and Washoe County staff when appropriate. 17. Report any noted issues, including staffing, client, personnel, safety, etc., to the appropriate Nevada Cares Campus Leadership team member. 18. Perform other program-related duties as assigned.

 

B. Responsible for assistance with client development.

1. Support the Nevada Cares Campus Leadership team in implementing plans to assist the residents in successfully completing the program.2. Role model positive behavior to help clients as they work towards self-sufficiency.

 

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all client concerns and/or infractions that can impact the program’s security. 2. Complete all shift logs, observation logs, incident reports, and banning notices. 3. Moni