Field Services Technician (IT Superhero Needed!)

Are you the go-to tech expert for your family and friends? Do you get a thrill from solving hands-on technical challenges that leave others stumped? If you’ve spent years in the field troubleshooting complex systems and you love the satisfaction of saving the day, IMPACT Technology Group is where you belong.

At IMPACT, we know the value of someone like you—someone who can walk into a business, diagnose their IT issues, and provide solutions that keep things running smoothly. We’re a veteran-owned business focused on giving companies in the Delmarva Peninsula reliable technology so they can focus on what they do best. As a Field Services Technician, you won’t just fix problems—you’ll be the person our clients trust to keep their operations seamless and stress-free.

Why choose IMPACT?

Tired of Feeling Like Just Another Number?
At IMPACT, we’re a close-knit team where your contributions are recognized and valued. We may be small, but that means more opportunity to grow and shine.

Frustrated with Micromanagement?
We trust our team members to take ownership of their work. Autonomy and accountability are part of our culture—we believe in empowering you, not hovering over you.

Cleaning Up After Others' Mistakes?
At IMPACT, we hire skilled, dedicated professionals who take pride in delivering quality work. You won’t be stuck fixing others' errors because we set high standards from the start.

Feeling Undervalued by Clients?
We respect our team and expect the same from our clients. We foster relationships where mutual respect is the foundation, so you’ll be appreciated for the expert that you are.

Haven't Had a True Vacation in Years?
When you’re off, you’re off. We encourage our team to take real breaks, disconnect, and recharge, because we believe in the importance of work-life balance.

Your Objectives:

 - Be the Face of IMPACT: You’ll be the hero clients rely on to solve their IT challenges onsite and remotely while embodying our values and delivering top-notch service that leaves a lasting impression.

 - Lead Technician Onsite & Beyond: You’ll be the first line of defense for onsite technical issues while seamlessly balancing remote support, ensuring clients experience smooth, reliable service wherever they need it.

 - Master of Problem Solving: You'll tackle technical challenges head-on, resolving issues independently without the need for escalation, proving yourself as the go-to expert in any situation.

Your Mission, Should You Choose to Accept It:

 - The Onsite Champion: You’ll confidently take charge of 90% of all onsite service requests, ensuring clients get swift and expert solutions from the tech hero they trust.

 - First Call Resolution Onsite: Resolve most issues on your first visit, becoming known for your ability to save the day in a single call—no need for return trips.

 - Rework Rate Low: Keep rework rates low by delivering solutions that last, proving you’re the tech hero who never needs a second chance to succeed.

 - Client Satisfaction Superstar: Your goal is nothing less than 99% customer satisfaction for every ticket, ensuring that every client you touch walks away impressed.

 - IMPACT Standard Bearer: You’ll not only hit your own goals but also meet the high standards we expect from every IMPACT team member, showing that you’re a hero in every aspect.

Do You Have What It Takes?

Experience Required:

- 1+ year in IT field services, supporting at least 10 remote sites.

- 3+ years of experience with workstations, servers, firewalls, switches, and network infrastructure.

Your Superpowers (Must-Have Skills):

- Master of Network Cabling: Trace, pull, and terminate cables with precision.

- Time Management Expert: Plan, schedule, and handle multiple tasks efficiently.

- Customer Whisperer: Empathize with clients and calmly solve their problems, even under pressure.