Event Bar Staff

  This position is responsible for drink orders during events in non-gaming areas such as concerts in the event center and or even assist with VIP events on the hotel side. The position is accountable to receive cash payments and maintain their ending balance without any shortages/overages. Also required to make sure they follow all rules and regulations and that all company expectations are maintained. Performs all functions in accordance with applicable federal/state/local laws. As well as all Policy and Procedure and mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).

This position is for events only.  These events are usually on Friday and or Saturdays about 1 to 2 days a month depending on Event Calendar.  

  ESSENTIAL DUTIES AND RESPONSIBLITIES

This position is responsible for ensuring the operational viability and profitability of the F&B Department through the coordinated/cooperative efforts of all co-workers and F&B Supervisor. However, other duties may be assigned as deemed necessary by reporting to senior management.

  NON- GAMING OPERATIONS

Greet guests and team members eagerly upon arrival at the casino/hotel, always maintain a proactive guest service approach.

 Prepare basic drinks and ensure they are per guidelines and ensure overall quality product satisfaction.

 Prepare basic drink items per recipes and be accountable for following these guidelines to ensure consistent products and over guest satisfaction.

 Always maintain a clean and safe work area.

Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino.

Maintaining attendance to ensure Events and Guest has necessary coverage to provide efficient guest service standards.

 REGULATORY COMPLIANCE

 Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws.

  ORGANIZATIONAL GROWTH/DEVELOPMENT

 Judgment/Decision Making

 Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Communications 

Tries to keep informed of company event schedules and coordinate with supervisor about their availability.

 QUALIFICATIONS

 Prior customer service in a fast-paced environment preferred.

 Must have excellent customer service/communication skills. 

 Must maintain a neat and professional appearance and always uphold the company appearance standards. 

 Must maintain good posture and poise throughout your shift.

 EXPERIENCE AND EDUCATION

Previous bartending experience.

 Two bartenders work the VIP Events together and then the Event Center Bar together and split the tips. If they have a barback or additional help they will need to tip them out as well. If they are working at a freestanding beer stand those tips are not shared. All tips are calculated at the end of each shift and added to the next check.

 High school diploma or GED preferred.

 Proof of a current liquor license.

At least six (6) months bartending experience in a full-service bar and/or restaurant preferred.

KNOWLEDGE, ABILITIES & SKILLS:

 Ensure the operational effectiveness of the event bars through the bartending team. (Operational Effectiveness): meaning the capability to deliver superior service and quality products in a consistent manner to both customers and staff.

 Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff, and community with integrity while maintaining a positive working environment that encourages cooperation and respect for all.

 Help in maintaining a workplace that is comfortable, clean, and fun. Understanding safety of its staff and customers along with the security of the casino’s assets.

 Helps ensure the smooth delivery of products to the guests as it pertains to staff and customers.