Director, Client Leadership

Company Description

Part of dentsu, Dentsu Creative is a Global Creative Network that transforms brands and businesses through the power of Modern Creativity. Led by Global Chief Creative Officer Fred Levron, 9,000 experts across the globe work seamlessly together to deliver ideas that Create Culture, Shape Society and Invent the Future. Dentsu Creative was launched in June 2022 to address a client need for simplicity.

dentsu creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

This role will report into the VP, Client Leadership. A successful candidate will champion strategically and creatively sharp work, be a true partner to clients, show a passion for the brand and category, and easily navigate a fast-paced, ever-evolving environment.

• Lead teams through strategic development, timeline development, creative ideation, production, and flawless execution across several large-scale, 360 projects (10-15 happening concurrently)
• Maintain day-to-day relationship with mid-level clients with weekly check-ins to discuss general updates and pain points, health of the relationship, etc. and escalate to VP as needed
• Manage and provide strategic direction to the AS (who also manages the AAE) on a variety of projects from client input to delivery, coaching the team on how to manage the client relationships, problem solve and support the work
• Anticipate project and/or client needs to always be one step ahead of what needs to be accomplished – always lead with a solution-oriented mindset to be true partners to our clients
• Lead and oversee all account operations as it relates to the business of the agency, working in partnership with Account VP & other AD on the team to review hours for burn and monthly reporting, track incoming projects against yearly scope/reconcile monthly for clients and manage SOW updates
• Identify opportunities to improve process for overall account and work with necessary departments to implement and document said process
• Provide honest and valuable counsel to agency team
• Create applicable development plans for direct reports
• Inspire agency and client confidence and seek opportunities to advance the client relationship, bringing forward new ideas and value to projects wherever possible
• Fuel agency culture and progress

Qualifications

• Account team leader/senior client advisor
• Experience in 360 campaigns including social, email, digital, direct mail, videos and print
• 8 years of integrated agency account management experience

Perks:

• Great compensation package
• Comprehensive healthcare plans
• 401(k) with employer match
• Flexible time-off
• 16 weeks paid parental leave

Additional Information

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin