Area Hotel General Manager - Colwen Hotels

We are seeking an experienced and results-driven Area General Manager to lead operations for our distinct North of Boston properties at Colwen Hotels.  This dynamic role is responsible for driving operational excellence, ensuring outstanding guest satisfaction, and achieving financial targets across two hotels. The ideal candidate will bring a strong background in multi-property leadership, a passion for team development, and the strategic vision to elevate performance in a competitive urban market.

Your Focuses:

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills:

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

Benefits and Perks:

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Quarterly Bonuses 

Work Environment and Context:

• Seated General Manager with area responsibilities.  Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Local travel required.

Your Growth Path:

Regional Director of Operations – Vice President of Operations

What We Believe:

Colwen Hotels delivers a best-in-class property experience. For current and future employees, Colwen Hotels offers a forward-thinking, dynamic culture where teamwork and trust is vital to success. Attention to detail, approachable management, and strong communication keeps employees engaged and growth strong.