Senior Project Manager / Delivery Manager (Salesforce projects)

Company Description

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17 500+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Job Description

We are looking for an experienced Project Manager who has delivered CRM projects/has experience in Salesforce.

Responsibilities:

• Lead and manage Salesforce delivery projects, ensuring timely and high-quality execution.
• Implement Agile and Hybrid project management methodologies to optimize project outcomes.
• Serve as a Scrum Master, driving Agile best practices within cross-functional teams.
• Proactively track and manage dependencies, risks, and issues, ensuring alignment across teams and external vendors operating under different methodologies.
• Utilize JIRA, including JQL queries and dashboard creation, for effective reporting and issue tracking.
• Develop and maintain project plans using tools such as MS Project or Smartsheet.
• Manage RAID logs (Risks, Assumptions, Issues, and Dependencies) with a strong focus on risk mitigation and issue resolution.
• Hold teams accountable for their deliverables, ensuring continuous progress and alignment with business objectives.

Qualifications

• Proven track record of successfully managing Salesforce delivery projects.
• Strong experience in Agile and Hybrid project management methodologies.
• A proactive, driven mindset – someone who is not afraid to hold teams accountable and ensure progress.
• Confident in Jira, including JQL queries and dashboard creation for reporting.
• Ability to manage and track dependencies that fall outside of the Agile delivery process, ensuring alignment with other teams or vendors operating under different methodologies.
• Strong proficiency in using project management tools such as MS Project / Smartsheet to compile project plans.
• RAID management skills, with a focus on risk mitigation and issue resolutions.