Clinical Care Coordinator, Ears, Nose, Throat, Full Time, First Shift

 The Clinical Care Coordinator will serve as departmental support for any clinical or non-clinical need.  The position will help leadership track and implement system and departmental initiatives.  The clinical program coordinator will assist with any patient care needs, clinic flow, and other duties that support the growth of the division. 

DUTIES AND RESPONSIBILITIES 

1. Maintain Departmental Standards – 35% 

• Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives 
• Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated 
• Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately 
• Act as Subject Matter Expert for department within scope of practice 
• Maintain department goals and or tasks to keep them on schedule and help implement them 
• Update departmental policies and procedures, maintain records, and distribute to staff 

1. Training and Development – 25% 

• Assist in development and training of staff as outlined by leadership 
• Monitor training completion and licensure renewals and work with leadership on any necessary training remediation 

1. Administrative Support – 20% 

• Maintain personnel file system 
• Maintain calendars, schedule meetings, send notifications to staff 
• Order supplies within budget and process invoices and check requests 

1. Document control – 5% 

• Assist with copying, faxing, and mailings 
• Create reports to review and maintain enterprise standards 
• Draft various documents and maintain departmental manuals/rosters/lists 

1. Registration Processing & Front Desk Management – 5% 

• Assist with registration, pre-registration, greeting patients, and sign in of patients 

1. Clinical Coordination – 5% 

• Assist with referral and work ques 
• Assist with pre-visit planning and preparation 
• Help with scheduling and medical record management 

1. Other Duties as Assigned – 5% 

PHYSICAL DEMANDS 

• Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. 
• Climbing: Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 10% 
• Stooping: Bending body downward and forward by bending spine at the waist - 10% 
• Kneeling: Bending legs at knees to come to a rest on knee or knees - 10% 
• Reaching: Extending hand(s) and arm(s) in any direction - 10% 
• Standing: Remaining upright on the feet, particularly for sustained periods of time - 10% 
• Walking: Moving about on foot to accomplish tasks - 10% 
• Pushing 0-10 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% 
• Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 10% 
• Pushing 21-50 lbs: Use of upper extremities to press against somethi