Director/Associate Director, Sales Operations

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

About the team:

The Sales Operations team provides the analytical, technical, and process underpinning of a 3000-person+ go-to-market team.  From providing reporting and analysis, to developing new processes, to using technology to improve our teams, we wake up each day trying to improve sales performance.  Recent changes at Angi have increased the importance of Sales Operations as the connective tissue that creates consistency in how we measure and manage the business.  You can be a part of this critical function!

What will you do?

We are seeking an experienced Director/Associate Director, Sales Operations to join our team. The Director/Associate Director, Sales Operations will be responsible for overseeing and managing parts of the sales operations function, which includes sales compliance, sales compensation, and process optimization. The ideal candidate will have a strong understanding of the sales process and operations, as well as experience managing and developing a team.

Be a leader in defining and building the future of our sales processes and policies

• Monitor and assess sales compensation and compliance/quality assurance programs against goals, identify areas of improvement, and implement corrective actions as needed.
• Ensure proper documentation and processes are developed, approved and followed
• Consult with senior leadership regarding program development and interpretation
• Work cross-functionally with Sales Leadership, Product, and Business Intelligence, to develop the short-term and long-term roadmap 
• Communicate effectively with cross-functional teams on planned improvements and their current status 

Play a key role in the development and ongoing maintenance of our next generation of reporting

• Using tools such as Excel, SQL, Looker etc… partner with team members to create the next generation of Angi’s sales compensation and compliance performance reporting

Deliver recurring reports and analysis

• With sales performance and compliance reporting established, perform ongoing tasks to keep reports up-to-date
• Continuously work to automate processes/reporting needs such that ongoing, manual execution is not required
• As needed, execute recurring analysis that is not possible to fully automate 

What qualities are we looking for?

• Bachelors or Masters degree in Business Administration, Marketing, or related field.
• 8+ years of experience in sales operations, sales management, or related field.
• Experience managing and developing a team of sales operations professionals.
• Intellectual curiosity balanced with an orientation for getting stuff done.
• Strong analytical and problem-solving skills with the ability to develop actionable insights and recommendations.
• Excellent communication skills with the ability to collaborate and influence cross-functional teams.
• Proven track record of driving process improvements and operational excellence.
• SQL experience and knowledge of relational databases, Looker, and Excel. In cases where experience in specific tools is missing, experience in similar tools or a demonstrated history of learning will be considered
• Ability to manage multiple projects simultaneously and willingness to quickly pivot into new tasks as needed
• Ability to validate results of analyses by reconciling with data from other sources 
• Attention to detail, a sense of urgency, and relentless follow through

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits: 

• The salary band for this position ranges