Field Service Technician - Valves

Role Summary:

The Field Service Technician will travel to customer locations within 30 miles, very infrequently farther, to troubleshoot and repair all Flowserve Control Valve Unit products (valves, actuators and instrumentation) and solicit the sale and installation of spare parts.  Our customers rely upon and consider the technician as a knowledgeable control valve resource. Technicians may be asked to repair, and overhaul competitor’s valves as needed.

Responsibilities:

• Make direct, in-person service calls in response to customer requests.
• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
• Advise plant personnel on correct maintenance and operating procedures
• Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
• Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
• Write clear, concise daily reports to keep customer and manager apprised of job progress.
• Maintain accurate job paperwork, monitor time and materials charged to each job.
• Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
• Perform valve walkdowns at customer facilities for large outage preplanning.
• Identify and attend training to develop personal knowledge and skills.
• Report to Manager for assignment in repair shop when no field service work is available and assist assembly department
• Provide technical support to customers whether emailed or phoned.
• Assist the engineering department with failure evaluations.
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.
• Maintain the highest standard of service to customers.

Requirements:

• Mechanical Aptitude
• Background in repair or maintenance of machinery.
• Able to work overtime as required to minimize impact to customers.
• Must have a driver's license, clean driving record and background screen with DISA.
• HS Diploma / GED and 0-2 years relevant experience
• Computer Skills
• Physical activity, including frequent lifting up to 50 pounds, ascending/descending ladders, and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Communication skills
• Good organizational skills
• Communicate by word and actions Flowserve’s values for ethics, safety, and quality
• Must be a self-starter capable of working independently with little to no supervision
• Capable of collaborating with instrument engineers, site engineers and technicians
• Able to remain calm and even-tempered in stressful situations
• Other duties as assigned.

Preferred:

• 3+ years in control valve experience (assembly, repair, & troubleshooting) and as a technical problem solver that has included the integration of actuation, control valves and instruments. 
• Ability to work collaboratively with unfamiliar teams.
• Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
• Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
• Excellent writing and documentation skills regarding engineering reports and other documentation.
• Working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV/AMS; Yokogawa Centum VP/PRM; Honeywell Experion/FDM).
• Knowledgeable in removing, installing and starting-up digital products including software installations
• Know