Data/Business Analyst (San Antonio/Chicago/NYC)

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.  We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Job Description

Sutherland is looking for a talented, data-driven Business Analyst to join one of our growing Insurance programs! If you're a Power BI/Snowflake/Guidewire expert with Insurance domain expertise, we want to hear from you!!

As a Data/Business Analyst you will get to: 

Perform data analysis, collaborate with data engineers, data modelers, data architects, and technical subject matter experts to enhance data collection and storage procedures, and prepare data quality analysis and reports. Additionally, you will responsible for developing the processes and procedures necessary to ensure the quality of the data.

• Evaluate changes to source systems and the impacts from the data and reporting landscape.
• Work closely with business analysts and technical subject matter experts to understand the source systems and assist in the analysis of data integration and data transformation.
• Support teams with data requirements, source-to-target mappings, and other data-oriented deliverables.
• Consult with data/business owners and teammates to identify all facets of a data issue to help generate a solution as well as understand the potential impacts to processes and systems across the organization. Work directly with business executives to identify areas for improvement.
• Participate in discovery meetings, provide estimates, analyze and validate project requirements and technical specifications, perform impact analysis, and document key issues.
• Troubleshoot job failures with developers, where necessary.
• Support development and monitoring of data quality and data governance processes.
• Identify operational gaps in our delivery based on potential business usage (i.e. dashboard gaps that could lead to rework, or usage gaps).

Qualifications

Required Technical Skills:

• Demonstrated expertise in Power BI and report modeling - or equivalent skills in similar data visualization tools
• Working experience in Snowflake and its associated technologies such