Network Technician II

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is looking for an experienced Network Technician to join our growing team! In this critical role as a Network Technician you will be responsible for all aspects of working in the physical Central Office. 

As a Network Technician you will be required to work overtime and weekends. 

As Network Technician II your responsibilities will include: 

• Possess the necessary skill sets to independently Install and Maintain Brightspeed's approved CPE product lines (i.e. Avaya IP Office, Avaya Aura Communications Manager, Avaya BCM, ShoreTel Connect, Motorola Solutions Vesta 911)  
• Meet the required minimum certifications  
• Independently demonstrate the ability to design, program and implement networked CPE solutions for multi-site customers
• Installation and maintenance of PBX/key systems, to include Avaya, Mitel, Nortel, ShoreTel, and Cisco solutions  
• Installation and maintenance of Metro-Ethernet services, using Cisco and RAD solutions over copper and fiber
• Installation and maintenance of 911 systems, to include VESTA, Cassidian, and Power 911 systems  
• You will install, rearrange, and remove business customer’s equipment, including Voice Over IP, IP Business Gateways, voicemail systems, integrated voice response systems, data equipment, LAN/WAN systems, video teleconferencing equipment, document imaging equipment, and other special data equipment and wiring as developed and identified
• Installation and repair of customers’ phone and HSI lines  
• Network II’s are required to stand call on a rotating basis 
• Support and maintain all switching equipment in Central Offices  
• Keep all backup generators in optimum condition
• Install, support and maintain special circuits and be capable of working within the TIRKS system
• Monitor and support all switch alarm activity
• Install, support and maintain fiber and copper networks
• Support and maintain transport network and central power platforms
• Tech should be familiar with both inside and outside plant cabling practices
• Tech must be self-motivated and be able to drive issues to resolution
• Tech is expected to promote and sell Brightspeed services
• Tech must observe all safety rules and regulations
• Tech must work well with both customers and fellow peers
• Must be willing to work overtime and weekends  

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• High school graduate or equivalent; Associates Degree in Electronics or 2-4 years’ work experience in the telecom industry or related field  
• Possess and maintain a valid driver’s license
• Installation and Maintenance of PBX systems and VoIP systems  
• Specifically, Nortel/Avaya, ShoreTel product line  
• Installation and maintenance of DSL and Internet service  
• Minimum 2 Years’ experience with personal computers and computer networking applications
• Ability to use laptop/PC for troubleshooting systems and maintaining customer record files and critical administrative needs  
• Ability to obtain and maintain certifications for PBX, VoIP, and data CPE for installation, maintenance, and for other required certifications for new and emerging technologies
• Able to distinguish between all colors; able to work at heights of 20-30 feet; able to work from ladders, platforms; able to lift 50 lbs. from ground level to chest height
• Able to lift carry a ladder (75 lbs.) a distance of 50 feet extend ladder to the maximum height, brace it on side of building, lower and return it to its original position on vehicle  
• Must have the ability to work with minimal supervision  
• Must possess an acceptable performance, attendance, safety and driving record  
• Must be available to work overtime and accept callouts
• Must have good oral/written communication skills
• Experience interacting with customers and performing in sales incentive programs

This position is part of a bargain