Manager, West Coast Calendar

Manager, West Coast Calendar, Provider Operations (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Manager to lead our West Coast Calendar Team and join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you will oversee the daily operations of the calendar department, ensuring that court reporters are assigned to depositions, hearings, and legal proceedings in an efficient, accurate, and client-focused manner.

Who are you?

We’re looking for an experienced people manager who enjoys driving performance, optimizing workflows, and partnering cross-functionally to support company growth and service delivery.

On a regular basis you will 

• Manage and coach a team of 7–10 calendar assistants and associates to meet and exceed KPIs related to assignment fulfillment, timeliness, and client satisfaction.
• Oversee daily and long-term scheduling of court reporters and interpreters across multiple jurisdictions and time zones.
• Monitor department workload, coverage gaps, and capacity to proactively address issues and reallocate resources.
• Partner with sales, operations, and client service teams to ensure seamless communication and execution of high-profile or complex jobs.
• Optimize scheduling processes and tools (e.g., scheduling software or CRMs), identifying areas for efficiency improvements or automation.
• Serve as an escalation point for internal and external stakeholders regarding scheduling conflicts or urgent rescheduling needs.
• Recruit, train, and onboard new calendar team members; maintain a high-performing team culture through ongoing feedback and performance reviews.
• Track and analyze scheduling data to identify trends, gaps, and opportunities for operational improvement.

You’re gonna crush it if

• 4+ years of experience in scheduling, operations, or logistics coordination—within court reporting industry or a marketplace environment.
• 2+ years of people management experience, with a demonstrated ability to lead and develop teams.
• Strong organizational and time management skills with keen attention to detail.
• Excellent communication and interpersonal skills; ability to manage high-stakes conversations with professionalism and tact.
• You have demonstrated problem-solving skills and the ability to manage competing priorities in a fast-paced environment.
• You have proficiency with Zendesk (not required, but a plus!).

Compensation & Benefits

• Salary - $85,000- $130,000 
• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

The Provider Operations team is the court reporter’s best friend, always working to get the right reporter on the right job every time and keeping them cared for all along the way. Our recruiting, rates, and relationship staff brings reporters into Steno and provides them with all the tools they need to have their best Steno experience. Our calendar staff manages the breadth of jobs Steno takes and ensures they are covered completely and correctly.

Our Provider Operations team drives and refines our reporter base, ensuring a quality deposition experience for all involved. Our ultimate goal is to ensure that Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology