Director, Store Manager - Arbor Place

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Director, Store Manager leads a team of People Leaders and Colleagues to drive sales with a focus on the customer. As a leader, they ensure a clean, neat, and organized shopping environment and spearhead initiatives to increase customer loyalty while delivering excellence in customer service. They are responsible for training, coaching, and developing the team, as well as other assigned duties. This role reports to the Divisional Vice President and serves as a developmental step to Senior Director, Store Manager.

What You Will Do

Sales

• Analyze business to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities
• Drive and exceed sales goals through coaching, feedback, and recognition; optimize productivity and efficiency
• Review sales, customer experience, and Star Rewards results, and strategize actions for continued improvement
• Utilize data to provide colleague recognition and develop strategies to improve results
• Create and implement strategies to drive the Star Rewards Program by setting clear expectations for People Leaders, reinforcing the benefits of new accounts, and motivating colleagues to solicit Star Rewards
• Strategize, plan, and execute events and community outreach, ensuring execution through People Leaders
• Establish a high level of shortage awareness and effectiveness; ensure all policies and procedures are implemented and adhered to
• Assume a leadership and development role through effective total store communication, staff development, and implementation of selling priorities
• Partner with the division team to plan and execute floor moves, merchandise placement, and sales promotion setups
• Ensure merchandising presentation and pricing/signing accuracy meet company standards

Customer Experience

• Lead the customer service culture in the store. Ensure colleagues engage with customers and provide a friendly and easy-to-shop environment
• Ensure exemplary service and selling capability by role-modeling selling and service skills to influence positive performance among others
• Work with People Leaders to build the client relationship between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives
• Ensure the most effective sales floor coverage through the development of workforce solutions; lead selling initiatives throughout the store as needed

People

• Lead a team of People Leaders and colleagues
• Align the team to complete all operational activities in-store, including price changes, ad setup/takedown, merchandising, fulfillment, and RTVs driven by Workload Planning Meetings
• Develop People Leader and Hourly Colleague talent, and address performance issues in a timely manner
• Conduct ongoing talent analysis of colleagues
  • Establish career progression plans for key players and positions
  • Ensure retention of the best talent and reduce turnover
• Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission, and high-level selling areas
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports
  • Establish strategies for work; provide insight and decision support
  • Direct and manage the team to meet or exceed performance and behavioral expectations
  • Address complaints from and resolve problems with colleagues
• Perform other duties as assigned
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and co