Manager, Operations Data & Strategy

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Ability to work in the US Pacific Timezone is strongly preferred.

In this role, you will:

• Manage a team of business analysts - setting the roadmap, prioritizing projects, and building scalable processes to deliver accurate, timely reporting
• Support data needs across Operations, including Fulfillment, Logistics, Authentication, Finance, and Inventory
• Own and manage key reporting pipelines and dashboards, including Shipping COGS, Duty & Tax, Packaging, and Direct Labor accruals
• Drive optimization initiatives and partner with Product, Engineering, and Data Science to implement solutions that increase efficiency, unlock savings, and drive GMV growth
• Conduct complex analyses to identify opportunities and develop strategies for implementation
• Collaborate with Ops teams to align on KPIs and improve consistency across global network
• Partner with Engineering and Data teams to enhance data architecture and improve access to key operational metrics

We are looking for:

• 5+ years of strategic leadership experience in data analytics, logistics, and operations
• Advanced expertise in SQL required
• Advanced problem-solving and analytical skills, including proficiency in Excel/Google Sheets
• Proven track record of leading initiatives, hitting goals, and thriving in a team environment
• Excellent communication and writing skills
• Experience identifying and implementing strategic operational improvements
• Exceptional attention to detail
• Bachelor’s degree preferred; background in business, data analytics, or management consulting is a plus

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:$135,600—$169,500 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage