Employee & Executive Communications Lead, Square

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

We're looking for a senior communications strategist to join our Employee Experience team, consisting of Square Internal Communications, People Communications, and L&D, reporting to the Head of Employee Experience. As part of the Employee Experience team, you passionately advocate for an employee-first mindset. You will support the CEO of Square.

You Will:

This is a unique, two-pronged role focused on executive and HR communications.

Prong 1:

• Executive communications: you will drive strategic internal communications for the head of Square
• Develop a comprehensive, multi-year internal executive communications strategy for the Head of Square; includes key communication moments
• Translate complex business updates and technical jargon into broad, employee-friendly messaging and presentations. Financial services background is a bonus.
• Develop proactive, and reactive, talking points
• Develop relationship as a trusted advisor; comfortability providing upward feedback to leadership
• Drive change management and employee communications for the Head of Square

Prong 2:

• Own Square People communications. Collaborate with our Square People team leaders to develop a comprehensive communications strategy and roadmap for our Square People team, serve as the voice for the People team and/or craft key communications for our People leads
• Support the quarterly Square People team All Hands
• Create internal campaigns and compelling communications to inform and engage employees on key People programs
• Stay in tune with the voice-of-the-employee by regularly soliciting feedback, engaging in two-way conversations, and allowing information to flow in both directions
• Uncover the right channel mix, communication mediums, and cadence needed to reach and engage key personas
• Continuously measure the performance of your communications efforts, adjusting to optimize as necessary

Qualifications

You Have:

• 8+ years of relevant experience
• 3+ years of experience working with and influencing high-level executives
• Ability to develop strategies and recommendations based on data and trends; regularly incorporate learnings into your creative process and output.
• Ability to switch seamlessly between high-level strategy to detailed execution
• Experience working cross-functionally, articulating ideas across levels, managing differing points of view, and influencing others while maintaining relationships -- you're a collaborator!
• High aptitude for creative thinking, balanced against bottom-line business needs.
• Proficiency in measuring the effectiveness of your work
• The ability to design and develop effective communications using a variety of modern channels

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $202,500 - USD $247,500
Zone B: USD $202,500 - USD $247,500
Zone C: USD $202,500 - USD $247,500
Zone D: USD $202,500 - USD $247,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare cover