Engineering Manager, Developer Enablement (PST)

Job Posted: 1/4/24

Location: Americas (Pacific Time)

Hi there!

Zapier’s on a mission to make everyone more productive at work.  With millions of people benefiting from automation, we're excited to keep expanding our product and team. As we continue to scale our product and grow our team, we’re looking for an experienced Engineering Manager to manage a remotely distributed team of Site Reliability Engineers.

Our Site Reliability Engineers collaborate closely with developers, aiding in the design, automation, and maintenance of services. While developers manage the services themselves, our SREs ensure they have the necessary tools and knowledge for success.

In this role, you'll work across various teams, ensuring your group offers the right support to developers. You'll coordinate multiple projects and collaborate directly with senior leaders to set project priorities. By nurturing your team's talents, you'll enhance application reliability through a software engineering approach to operations. This position allows you to impact every engineering team within the organization, utilizing a wide range of technologies. Maintaining strong relationships and effective communication with teams is key to your success.

When issues arise, your team will be there to address root causes, learn from failures, and establish a robust and resilient system for our customers. We prioritize solutions that automate problems rather than relying on manual efforts.

Join us in our mission to revolutionize productivity through automation!

 

Things We've Done Recently:

• Developed numerous microservices within Kubernetes, spanning across multiple AWS accounts.
• Actively participated in open-source Kubernetes initiatives to bolster our stack's autoscaling capabilities.
• Scaled our infrastructure to effortlessly manage millions of daily requests.
• Successfully executed substantial migrations involving hosting providers, database platforms, and stateful technologies.
• Established efficient deployment pipelines utilizing GitLab and ArgoCD to facilitate continuous delivery.
• Crafted user-friendly tools for instantaneously launching new Kubernetes services with a simple click.
• Our journey has been filled with growth and innovation, and we're excited to continue pushing boundaries!

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

 

About You

• You're an effective team builder. This isn't your first leadership role and you've been in a direct leadership role for at least two years. You know how to hire, train, and develop Site Reliability Engineers from all backgrounds. You understand the benefits of building a diverse and inclusive SRE team. You value teamwork and believe in helping others feel safe to grow and develop. You help engineers get better at what they do, and you don’t need to be in the same room to help them succeed.

• You have a background in site reliability engineering. You’re comfortable talking about SLOs, incident management, and building a culture of reliability. You have empathy for our customers and our engineers who use our systems and are eager to make improvements for them. You seek to reduce toil and understand what it means to take a software engineering approach to operations.

• You're customer-focused. You seek to delight your customers. You have experience working directly with both internal and external customers to understand their needs. You know how to take a customer problem and help guide your team towards finding and implementing the best solution.

• You have excellent communication skills. You regularly work with engineers and other stakeholders, balancing engineering concerns (such as technical debt) with product concerns. Not only d