Sr. Director, Product - Shipping

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

As the Sr. Director, Product Management - Global Shipping, you will be joining the eBay Services Product Organization, which spans all eBay revenue-driving product lines, including Global Shipping, Payments & Financial Services, Advertising, B2C & Stores, and Monetization. Together, these businesses are core to eBay’s strategy of delivering relevant, scalable, and magical experiences for our global community of millions of buyers and sellers while driving eBay’s long-term sustainable growth. This role will report directly to the VP of Product for eBay Services.

Shipping is poised to become the next major growth engine for our marketplace, following the success of Ads and Financial Services. This is a highly visible opportunity to shape a strategic pillar of the business with impact across our customer base, executive leadership, and board-level priorities.This is a highly cross-functional and strategic leadership role with global impact, and offers a rare opportunity to lead transformative product innovation at the core of a global commerce ecosystem.

As the Sr. Director of Global Shipping, you will be a strategic product leader defining and delivering the vision for global shipping and logistics across one of the world’s largest and most dynamic eCommerce platforms. In a marketplace without owned inventory, your role is pivotal in architecting the logistics and post-purchase experience that connects millions of buyers and sellers—reliably, affordably, and at scale.

You will lead a global team of product managers to define and develop solutions spanning carrier integrations, delivery experience, tracking, label solutions, reverse logistics, international logistics, and cost optimization. You’ll collaborate closely with Commercial, Regional, Engineering, Design, Product Marketing, Analytics, Operations, Legal, Policy, and other teams —while serving as a counterpart for the Shipping commercial organization—to translate our shipping strategy into elegant and highly scalable solutions.

What You Will Be Working On:

Create Product Strategy

• Own the end-to-end product vision across the global shipping experience—from domestic to international delivery, from shipping labels to return logistics. 

• Define and evolve a data-driven, customer-informed product strategy that supports the eBay business and delights both buyers and sellers.Leverage data and research to prioritize high-impact opportunities and continuously improve product performance, adoption, and customer satisfaction.

• Drive customer-centric innovation for both buyers and sellers, solving for speed, cost, reliability, and trust in the delivery experience.

• Serve as the product voice in executive forums, representing progress, risks, and strategic trade-offs to leadership.

Design a Multi-Year Roadmap and Deliver Outcomes

• Develop a multi-year roadmap to drive shipping consistency, scalability, and operational efficiency. 

• Collaborate with senior stakeholders to ensure product plans align with business goals, carrier network partnerships, and evolving regulatory requirements.

• Translate strategy into a well-sequenced roadmap that drives measurable impact.

Obsess Over User Experience and Service Quality

• Advocate for the voice of the customer—sellers and buyers alike—across all shipping touchpoints. 

• Embed user research and analytics into the development process. 

• Partner closely with design and operations teams to refine and elevate every step of the shipping journey, from fulfillment and tracking to delivery and returns.

Pioneer AI in logistics: 

• Conceptualize and launch innovative AI/ML driven models to dramatically improve the accuracy