REGIONAL DIRECTOR of OPERATIONS

 

Pay Grade: 18 

Salary: 135,000

Other Forms of Compensation: benefits, bonus + car 

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

 

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions. 

Job Summary

Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of Culinary Directors and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.  Overseeing 1 system of high end senior living facilities that want the strongest culinary programs and service. 

Key Responsibilities: 

• Leads, manages, and inspires a diverse team of Culinary Directors, Dining Directors, and Executive chefs, and their teams, to provide top-notch service 
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.) 
• Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
• Owns all accounts within assigned system, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications 
• Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Serves as representative/brand ambassador of the Morrison Living / CCL  team to senior clients in territory, and acts as escalation point
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Collaborates with key partners to support regional initiatives
• Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
• Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
• Extensive travel is needed for this position (car provided) 

Required Qualifications:

• Bachelor’s or master’s degree from an accredited college or university, or five (5) years progressive experience in multi-unit foodservice, hospitality management.
• Experience in full service dining restaurants, hotels and/or resorts 
• Must reside in Ohio, Pennsylvania (Pittsburgh area), Northern Kentucky (Lexington) or Southern Michigan

Preferred Qualifications:

• Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc. 
• Has a proven track record of growing a business and leading teams, along with strong financial acumen
• Has ability to think quickly, analytically, strategically, and accurately 
• Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
• Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite

Apply to CCL today!

CCL is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without re