Client Solutions Associate

About Norm Ai

Norm Ai, the leading Legal & Compliance AI company, has a client base with a combined $30 trillion in assets under management. By turning legal code into AI code, Norm enables enterprises to move faster and more comprehensively in their legal and compliance processes with reliability and trust.

Norm’s platform combines frontier AI, proprietary legal reasoning systems, and embedded legal and regulatory expertise.

We have recently raised more than $140 million, backed by Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, Henry R. Kravis (KKR co-founder), and Marc Benioff (Salesforce CEO).

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. We hired dozens of lawyers from premier U.S. law firms and trained them as Legal Engineers, who specialize in Large Language Model powered legal workflows.

Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world. The company is growing quickly and hiring across all teams.

This Role

As a Client Solutions Associate at Norm Ai, you will play a critical role in ensuring the success and satisfaction of Norm Ai’s clients. You will be a key point of contact for clients, responsible for supporting Engagement Managers with client onboarding, maintaining ongoing client relationships, and making sure that clients derive maximum value from the Norm Ai platform. 

Your primary goal is to ensure our clients are engaged, satisfied, and experiencing maximum value from Norm Ai providing deeply engaged, thoughtful, and proactive support, frequent updates, and tailored solutions. You will work directly with Engagement Managers and collaborate closely with other cross-functional teams such as Legal Engineering, Product, Engineering, and Sales to drive client success and act as an advocate for the client within Norm Ai, surfacing client feedback in an effective and actionable manner. As a face of Norm Ai to our clients, you will be tasked with translating complex business and workflow needs into actionable outcomes, ensuring clients are fully leveraging the platform’s capabilities. You will need to be comfortable presenting and aligning Norm Ai’s technology to meet the specific challenges of each client’s industry and organization. Wherever possible, you will seek to go above and beyond to meet their needs and demonstrate the value of Norm Ai - whether that means preparing custom collateral for a meeting, visiting them in-person at their offices or combing through complex documentation in order to deeply understand client needs. You will ensure that our clients are successfully working with the Norm Ai platform by helping connect the dots between their regulatory perspective, their business context, and their workflows so they fully understand the impact of our technology. You are a hard worker who is hungry to learn and to move a leading AI company forward. You will also take on strategic projects as and when needed in order to facilitate Norm Ai’s strategic objectives, helping Norm Ai tell its story through thoughtful, metrics based, and effective content creation.

• Drive client success: Lead comprehensive client onboarding processes, ensuring smooth implementation and adoption of the Norm Ai platform. Provide personalized support, ensuring that clients quickly see the value of our platform. Build and maintain strong, long-lasting relationships with clients by delivering proactive weekly updates and any additional training or guidance needed.

• Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. 

• Be confident and compelling: Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. 

• Responsive and hardworking: High responsiveness to client inbound and a strong desire to go the extra mile for our clients. 

• Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way. 

• Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose. 

• Flexible, problem-solving mindset: Identify and resolve any client issues in a timely manner, engaging other internal resources as needed to drive successful outcomes.

Skills & Experience - Core

• 2-4 years of professional experience in client