Principal Product Management Specialist, Commercial Excellence

Job Title

Principal Product Management Specialist, Commercial Excellence

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler’s journey,  From airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.  

Istanbul is one of our strategic engineering hub locations, hosting business units from across the Amadeus ecosystem and working with multinational teams from around the world to shape and create the future of travel.

Summary of the role:

The Airline Partnerships and Commercial Performances Product Manager will be part of an effective, best-in-class, Product Manager team, responsible for articulating and managing new transversal product functionalities from customer business requirements to user acceptance. They will strive for a consultative approach, orchestrate the best adapted solutions and portfolio, helping airline’s leaders succeed in their strategy.

  

In this role you'll, have a chance to;

● Articulate product strategy and innovation:

• Follow market, industry and technology trends that transforms the airline retailing landscape

• Define the product strategy in collaboration with the Business Owner(s), SAFe Train PM, Product Marketing and R&D, in line with Airline new business retailing model

• Identify, gather and use data for decision making

• Foster innovation to unlock business value

• Translate the strategy into an achievable plan

•  Participate in industry groups such as IATA, ATPCo and AGIFORS to understand market trends and shape the industry transformation

 

● Identify opportunities:

• Identify, assess, and benchmark business needs from customers / prospects aligned with the product strategy

• Build the product plan/roadmap & long-term plan

• Consolidate and articulate business needs into new product concepts or upgrades

 

● Sales and Marketing

• Provide key information on the product to Product Marketing to define the Value proposition

• Contribute to the launch plan with Product Marketing and other associated teams

• Share content for product documentation, sales tools and collateral.

• Create standard and tailor-made presentations, and demos showing product value.

• Give presentations, demos and familiarization sessions to customer, or train Sales to perform them.

• Participate in the preparation of key events, guaranteeing the success of product launches and follow up.

• Contribute to answering RFP/RFI for the product

 

● Ensure customer satisfaction

• Provide support and assistance to customer

• Monitor product acceptance, product performance and satisfaction

• Take corrective action as necessary

 

● Agile Product Management / Epic Owner activities

• Implement the product vision & the business value in line with the business owners, the train PM’s, the product owners & agile teams

• Communicate to, and gain adoption by, customers & Amadeus teams on product vision, share product knowledge and ensure mutual understanding of the business

• Maximize the agile team outcome: translate requirements into epics and/or user stories, prioritize them and validate their delivery

 

● Formalize requirements (scoping)

• Propose solutions that meet the business needs of customers whilst aligning with Amadeus product strategy.

• Assess potential gaps between customer requirements and Amadeus solutions.

• Write a high-level business requirement and/or document detailed requirements and epics and/or user stories.

 

● Lead design and development using the SAFe framework

• Work closely with Design and Development teams to define priorities and product-re