Lead Platform Support Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Lead Platform Support Engineer

Locations: Union, NJ | Hybrid

Get To Know Us:

The SS&C Private Markets Technology organization supports the world’s largest Fund Administration Business with nearly $1T in Assets Under Administration (AUA). We’ve recently embarked on multiple multi-year initiatives to enhance our existing processing capabilities and develop entirely new nextgeneration platforms that automate, scale, and enhance our industry-leading business to drive growth, service efficiency, and client engagement through technology.

The Application Support Team is responsible for enhancing and managing a "best-in-class," global 24x7 application and user support model, which is appropriate for the growing global footprint of the SS&C Private Markets business. This entails ongoing support process reviews and enhancements, continuous assessment and improvement of our monitoring processes, and the use of effective troubleshooting techniques to provide a reliable, robust, and effective technology operating environment for the SS&C Private Markets business.

Role Review:

As a Lead Platform Support Engineer, you will be responsible for overseeing the day-to-day operations of our platform, ensuring system performance, availability, and reliability. You will also lead and mentor a team of platform support engineers, acting as a technical leader and key point of contact for resolving complex issues. You will collaborate with Development resources, DevOps Engineers, and members of our Product Teams to ensure smooth platform operation and support the deployment of new features.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Incident Management: Act as the escalation point for high-priority incidents, troubleshoot complex platform issues, and manage incident resolution to minimize downtime.
• Platform Monitoring & Optimization: Monitor platform performance and proactively identify and resolve potential issues to ensure optimal uptime and reliability.
• Root Cause Analysis: Conduct thorough root cause analysis for recurring issues, implementing permanent fixes, and improving platform stability.
• Collaboration: Work closely with product, engineering, and DevOps teams to identify, diagnose, and resolve platform-related issues in a timely and efficient manner.
• Automation & Efficiency: Drive automation initiatives to improve operational efficiency, streamline support processes, and reduce manual interventions.
• CI/CD: Maintain classic and YAML-based Azure DevOps Release Pipelines, ensuring robust CI/CD processes are in place.
• IAC Review: Manage reviews and deployments of Terraform (custom provider environment) and SaltStack states to ensure consistency and efficiency in infrastructure management.
• Change Control Management: Oversee and enforce the Change Control process, ensuring all platform updates, infrastructure changes, and deployments follow established approval workflows, risk assessments, and rollback strategies to maintain system stability and compliance.
• Documentation & Reporting: Maintain detailed documentation of platform issues, troubleshooting steps, and resolutions. Provide regular reports on platform health, incident trends, and support KPIs to senior management.
• Production Deployment: Co-ordinate the planning and execution of application/infrastructure releases and configuration changes.
• Continuous Improvement: Stay up to date with emerging technologies, tools, and best practices to continuously improve platform support processes and capabilities.
• Security: Oversee