Ford Service BDC Manager

Description

Use your customer service skills, work ethic, and motivation to take your career to the next level. Kendall Ford of Marysville is hiring for a Business Development Center manager to join our service team.

Some of the benefits of working with Kendall are:

• Competitive pay starting at $20.00-$24.00/hour
• Competitive Paid Time Off
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

This is not an entry level position. Qualified candidates will have 2-3 years work experience in large shop or dealership setting including previous management experience.  Required schedule will include evenings and weekends. 

In the Business Development Manager role, you will:  

• Manage Service Receptionist (SRs) by creating and maintaining a professional, efficient, consistent and positive work environment.
• Actively listen to and work through issues with employees in a positive and helpful      manner.
• Make decisions on processes and policies that can be carried out by, or to all      employees.
• Create, maintain, monitor and act on phone reports measuring SRs and dealership      performance on a daily basis.
• Measure accuracy of SRs tasks and work time on a weekly basis.
• Respond to inbound calls and make outbound calls to prospective customers (40-50 outbound calls per day expected, 50-70 calls per day total).
• Monitor and update SR resources on a weekly basis to ensure SRs task success.
• Meet  with all new SRs explaining processes and policies vital to department and introduce to the rest of the staff.
• Maintain a professional and positive work relationship with dealership department and general managers, and work to resolve issues in processes timely.
• Other tasks as assigned.

Successful candidate will have the ability to motivate staff and assist with all department processes.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska.  Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions.  Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great!

To apply, please follow the link to our job board site.