Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.34 - $31.03 Hourly

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 22, 2025

The Opportunity:

If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team!

Aging, Disability and Veteran Services (ADVSD) is currently seeking a dedicated and compassionate individual to provide services as a Case Management Assistant at our West Branch location (209 SW 4th Ave, Portland, OR 97204). As a Case Management Assistant, you will assist Case Managers who serve the aging, people with disabilities and veteran populations in Multnomah County. You will perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources. 

Primary responsibilities include: 

• Assist clients with forms

• Search for potential placements and providers

• Screen for eligibility for programs

• Prepare files for transfers and assign to case managers

• Work with facilities to collect client documents requested by case managers 

• Print, copy, fax, scan, and mail documents for case managers

• Accompany clients to visit care facilities and medical appointments

• Help clients get needed household items

• Refer clients to community resources that are available

• Do home/field visits and transport clients

• Use spreadsheets to track client and provider data

• Participate in program outreach efforts in building relationships

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions at any of our locations.

To Qualify

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications:

• High school diploma or GED; -AND-

• Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting

• Must pass a criminal background check

• Requires a valid driver’s license by the time of hire

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.

• Ability to work closely with consumers in their home.  Ability to make decisions in the moment when shopping or otherwise coordinating a move.  

• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications.

• Ability to assess and refer clients to the proper