Field Service Engineer - TAP, (Ambr) - Northern New Jersey/Southern NY

As part of the field service team, you will deliver new system installations, commissioning, calibration, preventative maintenance, and break/fix repairs on SARTORIUS’s Ambr systems for our customers based in Northern New Jersey/Southern NY area. As the Field Service Engineer. This is a field-based engineering position, employee will be performing work functions in labs at customer sites on a daily basis.

What you will accomplish together with us

• Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
• Required to perform a variety of in-house service activities in the Delaware office as needed
• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate
• Keep accurate records of time, expenses and work performed
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
• Acquire in-depth product knowledge and demonstrate self-improvement
• Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator

What Will Convince Us:

• Associate’s Degree in Mechanical/Electrical Engineering or equivalent military or trade school certificates in electronics/electrical technology
• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification
• Minimum of 2 years’ experience working in a commissioning/test or field service/support environment within a high-tech engineering/manufacturing company – ideally working on capital equipment
• Experience with electrical, mechanical & I/O fault-finding at system and component level
• Understanding of automatic mechanisms and their associated electrical control systems
• Good understanding of mechanical and electrical schematics and drawing
• Working knowledge of Installation of software and firmware of updates and testing
•  Ability to effectively train customers on best practices in the use of our products and maintain good customer relationships.
• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.
• Must have experience with and be competent in measuring AC/DC voltages.
• Computer literate and familiarity with MS Office
• Ability to communicate effectively and establish positive relationships at all levels, internally and externally
• Valid Driver’s License
• Travel up to approximately 60% (primarily within assigned territory)
• Requires lifting up-to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects

We Value:

• Calibration of control systems, e.g., temperature and/or volume
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
• An understanding of both Mammalian and Microbial cell cultures
• Understanding of Bioreactors and their use to grow cell culture
• Identification with our core values: Sustainability, Openness, Enjoyment

Base salary for this position will be a base salary between $75,000.00 and $110,000.00 depending upon experience and qualifications.  

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vi