Sr. Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

We are seeking a strategic and execution-focused Business Analyst to lead the process analysis across PBM Growth and Retention.. This role will be instrumental in driving modernization, data consistency, and operational efficiency across our growth and enablement ecosystems.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 
 

Product Process

• Lead/Define and evolve the growth operating framework to capture product/service/fee elections across the client lifecycle
• Partner with Growth teams to ensure seamless integration with Salesforce CPQ, SFGO, PIM and broader PBM Operational processes
• Drive integration and utilization of a comprehensive product catalog and client-specific fee schedules

Client Process Enablement

• Lead initiatives to process reengineer efficiency, client data into a unified platform and/or workflow.
• Collaborate with cross-functional teams to streamline onboarding, maintenance, and client relationship management workflows

End-to-End Process Analysis

• Map and analyze current-state workflows across product and client operations
• Identify inefficiencies, manual processes, and data fragmentation points
• Recommend and implement tooling and automation strategies to improve operational throughput and reduce risk
• Collaborate cross-functionally with operations, analytics, IT, and delivery teams to translate complex business needs into actionable process driven enhancements
• Gather, analyze, and document business requirements for new features, enhancements, and workflow changes, ensuring they are aligned with enterprise strategy and operational needs

Strategic Planning & Execution

• Develop business cases and business roadmaps for process improvements. 
• Aligning enterprise goals such as AI enablement.
• Track and report on KPIs including client satisfaction, operational efficiency, and revenue impact

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 4-5+ years in PBM, healthcare technology, or enterprise product management