Customer Call Specialist V - Public Safety Officers' Benefits (PSOB) Program

Come Work at Akicita Federal, LLC:
About Our MissionThe Public Safety Officers' Benefits (PSOB) Program's Call Center represents the pinnacle of customer service excellence in supporting America's public safety community. At this executive level, you'll serve as the principal leader of our call center operations, shaping the future of our service delivery while ensuring exceptional support for public safety officers and their families. Our program's success in managing over 1,500 annual claims depends on visionary leadership and technical expertise.
Role OverviewAs a Customer Call Specialist V, you'll serve as the highest-ranking specialist within our BJA PSOB Customer Call Center. This executive position demands comprehensive mastery of benefits/claims operations and proven strategic leadership abilities. You'll direct program development, implement innovative solutions, and serve as the technical authority while establishing new standards of service excellence.
Required QualificationsEducation:- Associate's Degree OR- Two (2) or more years of higher education from an accredited institution
Experience:- Five (5) years of benefits/claims-specific experience in customer service- Proven executive leadership capabilities- Demonstrated program development success- Track record of operational excellenceJoin Our Executive LeadershipIf you possess extensive benefits/claims expertise, proven executive leadership abilities, and a passion for serving public safety officers and their families, we invite you to apply. This executive position offers the opportunity to lead our program's future while achieving the pinnacle of federal service career advancement.