Senior Consultant, Patient Experience

Build your career with IU Health! We have an exciting Senior Consultant opportunity available on our Patient Experience team. 

The Senior Consultant executes and supports a wide variety of strategic patient experience initiatives. Responsible for developing project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of patient experience capabilities across our health system. Leverages research, benchmarking and competitive analysis for projects related to core capabilities, and consistently models the use of voice-of-the-customer feedback to inform patient experience strategies. Also, facilitates cross-functional work groups to hardwire mature experience capabilities and practices consistently across all points of care."

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more! 

• Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred. 
• Masters Preferred. 
•5-7 years of relevant experience. 
• Experience in service or healthcare related industry preferred. 
• Experience with matrix organization and complex work environment. 
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.