Assoc Dir, Project Vendor Management- US based

Assoc Dir, Project Vendor Management- US based

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: 

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job Responsibilities

JOB SUMMARY

Responsible for overseeing vendor management support for clinical vendors used in Clinical projects across assigned Therapeutic Area Business Unit(s) (TBU) within Clinical Development as well as supervisory responsibilities for Project Vendor Management team members.

Responsible for supporting multiple project teams within assigned TBU(s) to resolve clinical vendor issues, working with project teams, sponsors, and clinical vendors to address identified timeline and quality concerns. Coordinates with project managers for identified projects and vendors to support issue resolution. Serves as an escalation point for project issues where a Vendor Project Manager (VPM) has not been allocated. Serves as a vendor relationship owner for one or more clinical vendors. Leads efforts for and/or works closely with other vendor relationship owners as needed on large-scale technical issues, vendor relationship issues, and supporting new business development. Serves as a recognized leader and expert on clinical vendor services including, but not limited to, eCOA, eConsent, eSource, and IRT. Interacts with project teams, sponsors, and vendors to review and clarify scope of services for vendor technologies. Supports project manager to resolve vendor contracts and invoicing concerns. May have supervisory responsibility for Project Vendor Management team members including PMs and Technical Specialists.

JOB RESPONSIBILITIES

• Leads members of the Project Vendor Management team and may serve as VPM on large studies or programs with many clinical vendors interacting with other functional groups, vendors, and sponsors, as well as coordinating activities of Clinical Vendor Technical Specialists where assigned
• May support project teams for assigned TBU when a VPM is not assigned
• Contributes vendor capabilities expertise related to use of clinical technology vendors including but not limited to eCOA, eConsent, eSource, IRT, and others in support of proposals and other Business Development initiatives
• Attends Bid Defense Meetings to present vendor technology functionality, scope, and services
• Attends internal and sponsor calls to discuss the optimal technology for projects
• Leads workshops to develop sponsor-specific vendor technology implementation strategies
• Attends Trusted Process meetings related to clinical vendor agenda items
• Where assigned as VPM, responsibilities include:
  • Responsible for vendor technology design and data flow/strategies
  • Responsible for overseeing activities performed by vendor and Project Vendor Management Technical Specialists as assigned, ensuring quality of system development and system integrations for clinical technology vendors, including developing business requirements and reviewing test scripts, monitoring of system performance in production, and ensuring completion of vendor technology UAT prior to go live
  • For eCOA, identifies forms, questionnaires, and assessments to be captured as well as translations required, identifies license and