Collections Team Lead/ERC Program

We are seeking a Collections Team Lead who is both a skilled individual contributor in collections and an inspiring leader for a team of collection agents. This role is critical to ensuring the efficiency, compliance, and success of our collections efforts, both internally and with third-party partners. The ideal candidate will bring exceptional organizational, leadership, and data-driven problem-solving skills to optimize collections performance.

What you will own:

• Lead and Mentor the Collections Team:

  • Provide guidance, training, and mentorship to collection agents to ensure best practices are followed.

  • Hold team members accountable to performance metrics and implement strategies to help them achieve their goals.

  • Foster a collaborative and results-oriented team environment.

• Process Optimization:

  • Design and implement streamlined workflows to enhance operational effectiveness.

  • Evaluate and improve internal and third-party collection processes to increase efficiency and success rates.

• Vendor Management:

  • Act as a primary liaison with third-party partners.

  • Maintain a firm yet professional approach to vendor management, ensuring partners deliver favorable resolutions for Lendio and maintain compliance with agreed-upon terms.

• Collections Expertise:

  • Oversee and participate in collections activities, including complex cases, ensuring adherence to legal regulations and ethical standards.

  • Develop and refine collection strategies tailored to various customer scenarios and risks.

• ERC (Employee Retention Credit) Experience (Preferred, but not required):

  • Leverage experience with ERC processes to ensure proper handling and collections related to these cases.

  • Stay updated on ERC-specific announcements and regulations and integrate them into collections workflows.

• Data Analysis and Reporting:

  • Use data skills (e.g., Excel, Google Sheets) to track, analyze, and report on collection metrics and team performance.

  • Provide actionable insights and recommendations to improve outcomes and meet KPIs.

What you need to be successful:

• Proven collection experience, including understanding collection strategies, regulations, and legalities.

• Experience managing or leading a team, preferably in a collections environment.

• Strong knowledge of Employee Retention Credit (ERC) processes and related collections (preferred, but not required).

• Vendor management experience, with a focus on achieving mutually beneficial outcomes.

• Proficiency in Excel and other data tools for analysis and reporting.

• Process-oriented mindset with a proven ability to identify inefficiencies and implement improvements.

• Excellent communication, negotiation, and problem-solving skills.

Pay Range:

$75k, $120 OTE

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day

• Competitive pay

• A full suite of traditional benefits

• Untracked PTO (Paid Time-off)

• 401(k) with company match 

• Company-contributed HSA

• Onsite gym and standing desks

• Wellness program

• Discounted cellular plans

• Company-contributed travel benefit

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates,