Manager, Transaction Management

About the team

The Post Closing team at Zillow Home Loans is a high-performing, collaborative group dedicated to operational excellence throughout the mortgage lending process. We cultivate a respectful, inclusive, and solution-focused environment where team members support one another, and individual contributions are recognized as we uphold our reputation as a leader in post-closing operations.

About the role

The Manager, Transaction Management leads the team responsible for executing post-close transactions with investors and warehouse lenders, ensuring loans are delivered, funded, and purchased accurately and on time. This role owns the day-to-day management of the Transaction Management (TM) team, serves as the primary operational contact for counterparties on post-close transactions, and partners closely with key cross-functional teams (Capital Markets, Post Closing, Servicing, and Finance) to reduce loan defects and investor suspense. A thorough understanding of investor/agency requirements and loan sale contracts is required, along with the ability to apply nuanced judgment.

Job Responsibilities

• Lead, coach, and develop a high-performing Transaction Management team, including setting expectations, providing regular feedback, and managing performance in line with Zillow’s leadership expectations.

• Manage team workload, staffing coverage, and resource alignment based on pipeline volume and risk.

• Recruit, onboard, and train new team members; build bench strength and succession plans. Foster a high-performance culture of accountability and continuous improvement.

• Oversee the end-to-end post-close transaction lifecycle for all loan sales (agency, co-issue, whole loan)—from readiness through purchase confirmation—ensuring adherence to all counterparty requirements.

• Manage daily transaction pipelines (deliveries, sales, funding) and act as the primary operational contact for investors, warehouse lenders, and custodians regarding post-close issues, purchase conditions, indemnifications, and scratch & dent scenarios.

• Partner closely with Loan Review, Investor Suspense, Funding, Capital Markets Trading, and Servicing to coordinate file readiness, resolve discrepancies, and ensure seamless transfer of servicing and collateral.

• Coordinate the resolution of investor audit findings and post-purchase issues in partnership with Investor Suspense, Servicing, and Compliance.

• Support risk-mitigation strategies (e.g., repurchases, settlement negotiations) by providing root-cause analysis and recommendations to Capital Markets leadership.

• Monitor key performance indicators (KPIs) for Transaction Management (e.g., shipped-not-purchased, time-to-purchase, investor suspense) and use data to drive action plans for improving quality, speed, and cost.

• Investigate root causes of recurring issues and implement sustainable process, policy, or tooling changes.

• Ensure all TM procedures are documented, current, and aligned with investor, agency, and internal policy requirements, maintaining a cohesive control environment.

• Collaborate with Product, Data, and Engineering to design and prioritize automation, data quality checks, and reporting dashboards.

• Stay current on agency, investor, warehouse, and regulatory changes; partner with Credit Policy, Compliance, Risk, and Finance to ensure TM activities support ZHL’s control framework and risk appetite.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $128,200.00 - $204,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $121,800.00 - $194,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experien