Associate Director of Facility Management - Territory Lead U.S.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who We Are

At Kyndryl, we design, build, manage, and modernize the mission‑critical technology systems that the world depends on every day. As the world’s largest IT infrastructure services provider, we partner with enterprise clients across industries to drive transformation through innovation, automation, and AI at global scale.

We are seeking an AI Engineer to help lead the design and delivery of intelligent automation and agentic AI solutions that enhance productivity, improve decision‑making, and unlock measurable business outcomes for both Kyndryl and our customers.

Role Overview

The Associate Director of Facilities Management – U.S. is a senior leadership role within Kyndryl’s Real Estate & Data Center (RDC) organization. This role is accountable for the consistent, safe, and compliant delivery of facilities management, real estate operations, construction, and related services across a defined U.S. geographic territory.

As the Territory Lead, this position serves as the primary RDC customer relationship owner for the territory and is responsible for operational execution, governance, financial oversight, and performance management. The role ensures alignment with global and regional standards while coaching Site Leads and service partners to take full ownership of site operations, asset governance, and operating budgets.

This role reports to the Regional Lead and acts as the critical escalation, coordination, and decision point between Site Leads, service providers, and regional leadership.

Key Responsibilities

Operations Leadership

• Own end‑to‑end RDC operations across the assigned U.S. territory, ensuring consistent execution of facilities management services, capital projects, and financial management.
• Ensure consistent application of global and regional standards, processes, and governance models across all assigned locations.
• Maintain ownership of territory‑level data accuracy, including asset records, operational metrics, and reporting integrity.
• Support all financial planning activities, including budgeting, forecasting, and cost controls.
• Oversee performance of employees and third‑party vendors, ensuring service delivery expectations, compliance, and KPIs are met.
• Allocate resources effectively to meet operational demands while managing risk.
• Represent RDC professionally with internal partners, customers, and external service providers.

Leadership & Strategy

• Coach and instill a strong culture of ownership across all Site Leads within the territory.
• Reinforce the philosophy:
  “Treat the site like your own home—you are responsible for how it looks, feels, and functions.”
• Serve as the primary escalation point for operational, financial, or stakeholder issues, ensuring timely resolution.
• Execute global and regional initiatives aligned to territory priorities and business needs.
• Provide insights and feedback to regional leadership that inform strategy, planning, and continuous improvement.
• Ensure RDC project methodologies, governance frameworks, and compliance requirements are consistently applied at the site level.
• Drive process improvement, standardization, and local innovation where appropriate.

Customer & Stakeholder Engagement

• Serve as RDC’s primary point of contact for customers and stakeholders within the territory.
• Build strong partnerships with internal functions including IT, HR, Security, EHS, Finance, and Legal.
• Proactively communicate service updates, project status, risks, and mitigation plans.
• Gather stakeholder feedback and translate it into continuous service and operational improvements.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.