IT Asset Management Specialist

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Job Title:

IT Asset Management Specialist

Department:

OCIO | Customer Solutions

The Asset Management Specialist works within a team to coordinate procurement and asset management for OTDI and OTDI managed IT support customers. They ensure all desktop support assets are properly tagged and tracked in the Configuration Management Database (CMDB). Make sure basic standard configurations are kept in-stock and ready to image and deploy as needed. Coordinate new hire and refresh requests and fulfillment including management and delivery of asset inventory. Manage and review stockroom inventory, including regular audits. Track desktop support and hardware refresh budget use. Coordinate surplus process for reclaiming and retiring no longer needed desktop support equipment.

The Asset Management Specialist also works with Desktop Support Specialists to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Critical tasks performed by this area also include communicating, tracking, and reporting computing environment outages. Responsible for receiving, resolving, escalating, and monitoring complex customer issues/requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. May serve as on-call escalation point.

This position is 100% onsite and may require working a flexible schedule, which could include evenings and weekends.  Position may also require travel to other OSU campuses for training and knowledge transfer sessions.

Required Education and Experience:

High School Diploma or GED. Two years of experience and knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

 

Desired Education and Experience:

Associate degree preferred. More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.

Additional Information:

The targeted hiring range for this position is $22.93 -$29.95 hourly.

Talent Value Statement: Our goal is to foster a community of professionals with diverse skills, experiences and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to personal and professional growth of ind