Lifestyle Director

Job Title: Lifestyle Director

Department: Residential

Reports to: Club Director

Job Type: Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

 

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

 

Job Summary: 

 

The Regional Director, Lifestyle is a senior leadership role responsible for overseeing a portfolio of residential lifestyle services across luxury residential properties and planned communities within a designated geographic region. This individual will be accountable for operational excellence, financial performance, service quality, client satisfaction, and team development across the region.

 

Key Responsibilities:

• Develops and plans a diverse calendar of social, sports, aquatics, youth, fitness and wellness programming.
• Own end-to-end strategy, planning and execution of all events, activations and programs, including but not limited to: calendar curation & ideation, budgeting, marketing, supply purchases, vendor sourcing and contracting, temporary staffing, setup/breakdown and reporting. 
• Draft and maintain realistic program budgets, communicating all financial details to the accounting team in a timely manner and ensuring accurate post-event reconciliation.
• Effectively market all classes, events, programs and services through a variety of channels, including but not limited to: community app, printed collateral, email, and social media (where applicable).
• Completes with use of templates, forms, flyers, eblasts and other promotional program materials to be utilized in daily facility operations. Ensures community app is consistently up to date with all programs and services.
• Monitors and tracks program registrations/participation, success and lessons learned to iterate and improve on future programming. 
• Ensures all program, service and class fees are correctly charged. 
• Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization. 
• Implements proper inventory and purchasing procedures for all programs and events.
• Manages private facility rentals, reviews, and approves rental requests and communicates information to front desk and facility staff.
• Manages a master calendar for room usage and setup purposes to include all activity such as lifestyle programs and events, private rentals, club and interest group reservations, staff meetings, etc.
• Assists in the approval, startup, promotion, scheduling, and oversight of wellness resident clubs and interest groups.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards, surveys and other customer care techniques. Helps to supervise and follow up on requests and comments.

Qualifications:

• Minimum 5 years of experience in event coordination and management. 
• Some experience in leadership and supervising staff. 
• Technology proficiency – Microsoft Office, Canva, Email Software, etc.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well-organized, and able to handle a variety of duties simultaneously.
• Creative in marketing, promotion, and programming.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions.
• Strong interpersonal, communication, and conflict resolution skills.

Preferred Qualifications:

• Bachelor's degree in Hospitality, Recreation, or a related fi